# Decern CRM

> Serious CRM. Sensible price. One natively integrated platform replacing five separate enterprise hubs.

Decern is an enterprise-grade CRM platform with built-in AI insights, approval workflows, and audit trails. Export your data any time — we don't rely on lock-in.

## Core Modules

- **Marketing**: Campaign management, email sequences, attribution tracking, and lead scoring.
- **Sales**: Pipeline management, deal tracking, confidence scores, and forecasting.
- **Service**: Ticket management, knowledge base, SLA tracking, and unified customer history.
- **Content**: Blog posts, landing pages, content experiments, and asset management.
- **Operations**: Integrations, webhooks, data sync, deduplication, and workflow automation.

## For AI Agents

Decern provides a native **Model Context Protocol (MCP)** interface for autonomous CRM operations.

- **MCP Endpoint**: `https://decernhq.com/mcp`
- **SSE Endpoint**: `https://decernhq.com/mcp/sse` (legacy)
- **Transport**: Server-Sent Events (SSE)
- **Discovery**: `https://decernhq.com/.well-known/mcp.json`
- **Documentation**: [https://decernhq.com/agents](https://decernhq.com/agents)

### Available Tools

| Tool | Description |
|------|-------------|
| `search_contacts` | Full-text search contacts by name, email, or role |
| `get_contact` | Get full contact details by ID |
| `create_contact` | Create a contact with name, email, LinkedIn, role |
| `create_deal` | Create a deal with value and associations |
| `create_task` | Create a task in any module |
| `update_deal_stage` | Move a deal to a new stage (≥$10k needs approval) |
| `log_activity` | Log a call, email, meeting, or note |
| `get_approval_status` | Check pending approval status |

### Available Resources

| Resource URI | Description |
|---|---|
| `decern://sales/pipeline` | Active deals with stage, value, confidence |
| `decern://contacts/list` | Contacts with status, health score, intent |
| `decern://contacts/{id}/history` | Full audit trail for a contact |
| `decern://ops/status` | Task queue by execution state |
| `decern://approvals/pending` | Pending approval requests |

### Configuration Example

```json
{
  "mcpServers": {
    "decern": {
      "transport": "sse",
      "url": "https://decernhq.com/mcp"
    }
  }
}
```

## Safety & Governance

- High-value deals (≥$10,000) require human approval before stage changes.
- Every agent action is recorded in an immutable audit trail with `actor="mcp:agent"`.
- Decisions are immutable — they cannot be edited or deleted after creation.
- Agents can check `get_approval_status` to wait for human authorization.

## Key Links

- Website: https://decernhq.com
- Pricing: https://decernhq.com/pricing
- Features: https://decernhq.com/features
- Industries: https://decernhq.com/industries
- Agent Integration: https://decernhq.com/agents
- Sign Up: https://decernhq.com/signup